We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
We only accept returns, when 1. wrong product is sent to customer 2. product is faulty. We do not accept any returns for dyes, mordants and kits. For fabrics, you must notify us the faulty product with a photo. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For events, we have a 30-day full and 15-day half refund policy. To be eligible for a full refund you must notify us at least 30 days before the event date. If you notify us until the last 15 days, you get a half refund. We do not refund application fees if there are 15 days or less until the event date.
To start a return or refund, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.